In most cases, poor customer experiences are rooted in inefficient or outdated processes and technology — or at times, both. By now, businesses have spearheaded multiple initiatives around customer ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Customer expectations have never been higher, so how do you keep up with the growing and changing demands of your customer market? In a recent Hubspot survey, 88% of respondents said customers have ...

In the last few years contact centres have profoundly transformed, steadily yielding to the broader concept of 'customer experience'. Contact centres are converting from only having live agents to ...

Customer experience should be getting better. Companies are increasingly claiming to be customer-centric and appointing Chief Experience Officers to focus on improving CX. They are investing in AI and ...

Customer service is at the heart of any major organization, and it is key to building human, trusted connections between brand and consumer. At Bloomberg, our Customer Support (BCS) team is essential ...

Opinions expressed by Entrepreneur contributors are their own. During the last century, a multitude of businesses have subscribed to the motto, “the customer is always right,” giving more power to ...

Bad customer service experiences are all too common. They are the customer emails that take a company too long to acknowledge, problems that bounce from team to team, and interactions that leave ...

Opinions expressed by Entrepreneur contributors are their own. Customer service is an area that small business owners can easily overlook when they’re trying to balance priorities. Aside from making ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Everyone today is looking for a knock-your-socks-off customer experience, and they know the best companies out there are already doing it. I saw some great insights on how to do it in More Is More by ...

Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...