What's an acceptable tip for a driver who delivers a $20 pizza? A TikTok video purporting to show a DoorDash delivery driver in Texas swearing at a customer over the $5 tip she gave him has gone viral ...

A video viewed nearly 13 million times shows a server yelling after a customer who reportedly left a low tip. The shockingly rude and sarcastic service from a restaurant's waitstaff is seen in several ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

A server claimed in a now-viral video that a customer once demanded a refund after being "tricked" into leaving a tip. The video was posted to TikTok on Sunday by Madi Montes (@madison_montes). The ...

A man has sparked a debate after leaving a note for his server that he couldn't leave a bigger tip, despite the server having given them a good enough service. In a TikTok video, a customer showed off ...

Tipping culture in America has become a popular topic of debate. Some people believe that we do not tip our service workers enough, while others argue that tipping has gone over the top. Generally, ...

Even five years ago, almost every customer in a HubSpot survey rated an “immediate” response as important or very important. With more companies offering automated round-the-clock support to keep up ...

In a world that seems increasingly determined to keep us apart, we're all bound together by at least one universal experience: the frustration of talking to a real person on the phone at a customer ...

The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...