The Internet has fundamentally transformed the way businesses interact with clients and potential customers, allowing companies to process huge amounts of information in shorter periods of time and ...

Now here’s a first — crooks who realize the importance of customer service. It’s the latest twist in the global CryptoLocker ransomware attack. This diabolically nasty malware locks up all of the ...

We all know what a bad customer service experience feels like: You take the afternoon off and treat yourself to a trip to the spa. You are feeling totally relaxed after your amazing massage. Ahhh! But ...

The Texas Department of Transportation is shutting down its toll tag customer service and website Friday for a thorough upgrade to debut next week. A TxDOT statement says the new and improved TxTag ...

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Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...

Call it a flair for the dramatic or a love of telling and hearing juicy stories. Whatever the reason, people have a tendency to talk more about their bad customer-service experiences than the good ...

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...