The acclaimed television series will spotlight how Samsung is redefining customer care through advanced training programs, ...

From workshops to new technology, new-service improvements have paid off in faster connections and streamlined processes.

Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, ...

Minneapolis 311 and the Service Centers are closed for a one-day training to improve the customer service experience.

Customer service training has employees asking increasingly personal questions, leaving many wondering how to maintain ...

Built on the foundation of the company’s flagship Integrity Selling® program, the GAP Model™ Workshop equips sales professionals and leaders with a structured framework for asking better questions, ...

Contact centre specialist, ResQ, is creating 50 jobs at its Seaham site, with plans for up to 150 more early next year after ...

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Jeremy Soileau boosts Bolton Auto Group’s customer satisfaction with transparency, mobile service, tech, and servant ...

Looking for better service and a friendlier dining experience? Try these thoughtful gestures and helpful habits to elevate your future restaurant visits.

Episode airing Saturday, November 23 at 5:30 p.m. EST features Samsung Electronics America, Bradford Custom Homes and ...

Dear Boundaries: Something general and meaningless can help divert small talk such as this. “Oh, not sure” or “enjoying it, I ...