One of the most important aspects of doing business for almost any company is customer service. A bad reputation can undermine customer confidence, and in some cases doom a business. Though nearly ...

Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

The founder of Customer Focused Company, Ope Wemi-Jones, has stated that exceptional customer service is crucial for businesses to thrive. According to a statement, Wemi-Jones championed customer ...

Claire Rowland at Node4 explains the human factor that drives modern customer service Like many sectors across the economy, the customer service ecosystem has spent much of the last two years getting ...

Today, clients expect plenty more than just a product or service. We live in a time where people increasingly view products and services as commodities. Customers expect an experience along with ...

This column is part of Globe Careers' Leadership Lab series, where executives and experts share their views and advice about leadership and management. Follow us at @Globe_Careers. Find all Leadership ...

In the sprawling city of Los Angeles, where the pace is as fast as the traffic once was on the 405, the once-reliable anchor of good customer service seems to be slipping away into the Pacific horizon ...

If you’ve ever called a hospital only to be put on hold, you know the frustration. Imagine calling to schedule a doctor’s appointment and hearing, “All our agents are currently busy; please stay on ...

Every year, Tessa Masi or a Steinbach Chamber of Commerce colleague gets to pick up the phone, call a local business and ...