Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, ...

A decade ago, keeping customers meant locking them in. In 2025, it means giving them every reason to want to stay.

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

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The owner said the response to the announcement has been overwhelming, noting that the store has sold over 3,700 pieces in ...

Discover the top high-yield business savings accounts helping tech companies maximize earnings and streamline cash management ...

Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

The NPP is a modern national payments infrastructure to help financial services businesses and their customers make the most ...

Market data shows 2026 will be a breakout year for service-based local businesses. Here are five high-growth industries set ...

Netcoins, Canada’s premier regulated cryptocurrency platform, achieves major milestones with lifetime transaction volume ...

Every year, Tessa Masi or a Steinbach Chamber of Commerce colleague gets to pick up the phone, call a local business and ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...