Ahead of schedule, Gulfstream Aerospace Corp.'s Customer Support U.S. repair station network has achieved full compliance ...

Customer service training has employees asking increasingly personal questions, leaving many wondering how to maintain ...

Unifor, which represents thousands of WestJet employees in Calgary, Vancouver and Toronto, claims that approximately 400 ...

Dear Boundaries: Something general and meaningless can help divert small talk such as this. “Oh, not sure” or “enjoying it, I ...

A Swiggy customer said he managed to negotiate his refund from Rs 173 to Rs 810, and shared screenshots of the chat with ...

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Companies aren’t just shrinking products, they’re shrinking service too — less housekeeping, weaker rewards, and more ...

AI is transforming Australia’s insurance sector, driving efficiency, better customer experiences and stronger fraud detection ...

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

Experts predict that AI will autonomously resolve 80% of common customer service issues by 2029. In many cases it's fine, but ...

An Ont. couple’s decision to record video of their interaction with an Air Transat attendant has been applauded in a court ...