Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, ...

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Circuitry.ai, an AI-native leader in service and warranty decision intelligence, and Service Xcelerator (SXCL), a pioneering ...

Voiso, a global provider of AI-powered contact center software, today announced a strategic partnership with Mercatus ...

The economics of the software package era were interesting. Each version of a given software package was to be written, ...

To operate as true risk managers, MSPs must take deliberate steps that go beyond technical fixes. Here are some ideas.

The NPP is a modern national payments infrastructure to help financial services businesses and their customers make the most ...

Customer service and support software firm Freshworks Inc. today announced new artificial intelligence-powered upgrades across its employee experience and customer experience platforms. The new ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Salesforce research finds CIOs are closer than ever to steering the business, acting as strategic partners to their CEOs, ...

Behavior-tracking software firm Amplitude Inc. today announced the launch of AI Feedback, a customer feedback engine using ...