The U.S. attorney's office for Southern Illinois say employees of Alaska-based Denali Group Inc. impersonated members of the ...

Hydro One — the province's main electricity provider in rural areas — is asking its residential customers how it should invest billions of dollars annually to keep the operation running ...

Market Force compared results from its national Quick Service Restaurant (QSR) benchmarking study—based on thousands of ...

There is an entire industry devoted to helping companies determine customer satisfaction levels through surveys and analysis. But how much real value does knowledge of "satisfaction" contribute to ...

Survey design needs to consider how best to compete with social media and streaming, with research challenging for people’s ...

An Alaska-based transportation company has agreed to pay $3.5 million to settle allegations it violated the False Claims Act.

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

The percentage of HVAC professionals who reported they are unlikely to change brands within the next year dropped from 70% in ...

Discover how an AI-powered customer feedback tool like Troof helps modern businesses manage reviews, analyze sentiment, and turn insights into growth.

Leaders spend a lot of time thinking about building things smarter and faster, but they can’t afford tunnel vision that ...

From workshops to new technology, new-service improvements have paid off in faster connections and streamlined processes.