Two weeks ago I wrote about approaches and techniques to deal with typical weak spots in customer surveys. There were many comments about the poor quality of customer surveys received on behalf of all ...

Are you looking for ways to take your e-commerce offerings to the next level? Discover how to unlock the secrets to success ...

When it comes to customer experience and marketing strategies, being able to create effective customer surveys is a pivotal skill. These surveys serve as valuable touchpoints for businesses to gather ...

Customer surveys can be powerful tools when used in the right context, and when designed rigorously from the outset. They offer businesses a window into their customers' minds, creating opportunities ...

I’ll never forget the questionnaire handed to me midway through a flight from Los Angeles to Sydney. It was massive. Page after page of detailed tick-the-box or circle-the-response questions – it ...

Please take some time to rate your column-reading experience. Your customer feedback is unimportant to us. I ordered garbage bags online recently and instantly got an email survey asking me about my ...

MiWay has partnered with Forum Research to conduct a Customer Satisfaction Survey starting on June 8, 2022. Interviewers from Forum Research will be at MiWay terminals, bus stops and riding buses at ...