Microsoft has announced the launch of Dynamics 365 Contact Center, an AI-powered solution designed to enhance customer engagement for contact center workers. Dynamics 365 Contact Center will become ...

Microsoft employees often are required to eat their own dogfood, a k a test their own products and services before release. So it shouldn't surprise me -- though it still does -- when one product unit ...

In October, Microsoft made the Dynamics 365 2019 release wave 2 generally available, bringing a plethora of updates for various services in its suite of enterprise planning applications. These ...

Microsoft recently announced that 74 new early access capabilities had been made available for Dynamics 365 services as part of the 2019 release wave 2. These included updated features for ...

Throughout his career, Lazo has led and delivered large-scale technology programs to assist companies with accelerating digital transformation, significantly improving process efficiency, strategy ...

Microsoft is expanding its Dynamics 365 ERP/CRM portfolio with more apps in the human capital management (HCM) space. Microsoft introduced its first dedicated HCM application in April, called Dynamics ...

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Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

MINNEAPOLIS, June 27, 2018 /PRNewswire/ -- PowerObjects, an HCL Technologies Company is proud to announce that they have been named a finalist for the 2018 Dynamics Customer Service Partner of the ...

The company was able to build a robust customer service system, with more availability and flexibility to develop other solutions in the future, in addition to maintaining what is highly precious to ...