The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

AI can streamline how government serves residents, but automating bad processes only accelerates frustration. Here's why ...

Target has launched a new customer service policy called the “10-4” program, requiring employees to greet or acknowledge ...

Humorous Stories of the Worst Customer Service in America and Interviews With the 10 Best Companies in the World,” with it’s first printing in ...

Companies aren’t just shrinking products, they’re shrinking service too — less housekeeping, weaker rewards, and more ...

The end of 2024 saw Microsoft Teams surpass 320 million global users, with more than one million organisations actively using ...

The ever-changing status around AI, from an unsettled regulatory picture to a brisk pace of innovation, is keeping many ...

From inside jokes and terms flight used, to more serious codes for emergencies, here's how to decipher the secret language of ...

The Centers for Medicare & Medicaid Services (“CMS”) recently finalized a Medicare payment rule with significant implications for life ...

Marketing services are being redefined — and PSPs are reinventing themselves. This is Think Patented's strategy.

Oracle's Rob Pinkerton discusses how to harness AI agents to avoid blind spots in data and processes, build a cohesive ...

A trend of international restaurant brands trying the U.S. market: “If you can make it here, you can make it anywhere” ...