The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

AI can streamline how government serves residents, but automating bad processes only accelerates frustration. Here's why ...

Great leadership doesn’t just happen in boardrooms or business settings—powerful examples of leadership in the "real" world can deepen one's understanding of how to lead.

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales experiences — but staffing remains a vital need. For years, many providers of ...

Senior staff writer Faith Richardson argues that everyone should work a customer service job at some point in their life.

Cisco IQ represents a new approach in how IT delivers value in an AI-driven era. By reducing day-to-day friction and giving ...

Humorous Stories of the Worst Customer Service in America and Interviews With the 10 Best Companies in the World,” with it’s first printing in ...

AI is transforming Australia’s insurance sector, driving efficiency, better customer experiences and stronger fraud detection ...

Companies aren’t just shrinking products, they’re shrinking service too — less housekeeping, weaker rewards, and more ...

Ideally, many customers (67%) would like to receive personalized deals or offers when shopping in-store or online based on ...

It is important to distinguish between the user journey or the customer steps in a digital application, and the customer’s actions, thoughts and feelings throughout their journey, which is ...