ATLANTA, June 1, 2017 /PRNewswire/ -- LOMA today launched an online, gamified course to help life insurance and P&C companies ensure their home office employees understand the foundations of the ...

HR is increasingly learning to treat employees like customers, according to a recent Ceridian report, so it's not entirely surprising to see Forrester enter the workforce training market with a ...

A free customer experience management course available this month could help military members, veterans and their families train for a new career and receive their Operational Customer Experience ...

In my previous article, How CX Meets Employee Engagement for Business Growth, we explored the symbiotic relationship between Customer Experience Excellence (CEE) and Service Employee Engagement (SEE).

Jason Bradshaw’s passion (some might say “obsession”) for improving the customer experience hit him at a young age. “When I was 14, I started my first business, selling computer hardware and software ...

WINTER PARK, Fla.--(BUSINESS WIRE)--COPC Inc., a global consulting firm that helps companies improve operations to optimize the customer experience, announces the immediate virtualization of ...

Intuitively, most people recognize the value of a great customer experience. Brands that deliver them are ones that we want to interact with as customers — that we become loyal to, and that we ...

Auto care service providers lack transparency and convenience to deliver consistent high quality customer experiences. Stress-Free Auto Care, founded by Chris Truglio and Yinon Weiss in March 2019, ...

Qatar Airways has partnered with Six Seconds to introduce enhanced emotional intelligence training. Seventeen members from the Customer Experience Training Team have successfully completed a ...

A free customer experience management course available this month could help military members, veterans and their families train for a new career and receive their Operational Customer Experience ...