ATLANTA, June 1, 2017 /PRNewswire/ -- LOMA today launched an online, gamified course to help life insurance and P&C companies ensure their home office employees understand the foundations of the ...

In my previous article, How CX Meets Employee Engagement for Business Growth, we explored the symbiotic relationship between Customer Experience Excellence (CEE) and Service Employee Engagement (SEE).

Editor's Note: This article was updated on June 10, 2024 to include new data and information. The original content was authored by Scott Clark. Ongoing learning initiatives are vital for employee ...

Scottsdale, AZ - June 12, 2025 - LearnLogic proudly announces the launch of its Customer Service Training: Customer Champion Training in a Box, an entirely new way for small teams and organizations to ...

Microsoft on Wednesday denied claims that it uses customer data to train artificial intelligence models. The response came after some users pointed out on social media that the company requires users ...

The purpose of a business is not merely to make a profit but, more importantly, to make customers. It is only from the development of that connection - between a business and its clients - that profit ...

It’s easy to WANT to be like the Ritz-Carlton with a successful exceptional customer experience reputation. The hard part is HOW to do it. Until today. Diana Oreck, Vice President of the company’s ...

Muscat, 30 November 2013 Nawras has recently launched their new customer experience training programme, 'Mahara', to continue their focus on customer service as a key business driver. A partnering ...

MIAMI and PALO ALTO, Calif., Nov. 1, 2023 /PRNewswire/ -- Foundever, a global leader in the customer experience (CX) industry, has announced a new strategic partnership with Zenarate, the leading AI ...

The growing business realization of this core purpose and critical pursuit has spawned many initiatives termed “customer-centric,” “customer-first,” “customer-focused,” “customer-oriented” and are, ...