Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

The economics of the software package era were interesting. Each version of a given software package was to be written, ...

Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

Nearly every established seller of enterprise tools started marketing the same general-purpose AI agents that aim to handle everything from drafting emails to customers to resolving IT service tickets ...

Software is rapidly reducing operating expenses for businesses. The tailwinds undeniable fueling SaaS companies have led to ...

Recruiters are setting the record straight: candidates are not getting rejected because of automation, but because of the ...

It isn't just hype – learn how security integrators are already using it to handle service requests, reduce truck rolls, and ...

Your next step in building a WordPress site is to enhance its functionality with plug-ins, third-party extensions used to do ...

News from the week beginning 22nd September includes items from @Anybotics, @zoho, @planful, and @ThomsonReuters ...

Fake Geek Squad invoice emails are targeting users with convincing charges and urgent phone numbers to steal personal ...