Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More It’s no secret that prioritizing customer success ties directly to ...

The next time Gainsight raises money from investors, it will likely be as the first billion-dollar startup in customer success. That looming distinction was set up on Tuesday when the company ...

Every company has some type of motion around the customer journey, according to Maksim Ovsyannikov, EVP of Product and Design at Gainsight. The question is, how sophisticated is it? The biggest ...

NEW YORK--(BUSINESS WIRE)--inSided, the only customer success community platform built specifically for B2B software companies, announced today that it has formed a partnership with leading customer ...

Salesforce is investigating a security incident after discovering unusual activity involving apps published by Gainsight, a ...

Customer success is an increasingly important concept as business becomes more connected. In recent weeks I’ve been digging into what it really means and how to measure it. Who better to talk to next ...

Digital customer interactions are increasing at the same time that customer data management is growing more complex due to security, privacy and data governance constraints. This is underscoring the ...

A $52 million investment earlier this year has put customer success startup Gainsight Inc. closer to the rarefied air of a $1 billion valuation. That a company with a business model based on making ...

Attackers leveraged stolen secrets to hijack integrations and access customer data, highlighting the need for enterprises to audit connected apps and enforce token hygiene.

Gainsight, provider of a customer success management platform, today announced signed deals with several outfits, including Box, a content storage provider, and Citrix, a software supplier ...

For three years, startup JBara Software toiled in the 'customer success' software business, looking to management of existing clients for businesses focused primarily on acquiring new ones. As the ...