Trust is now one of the strongest signals users look for when they land on a website. Before they read your content or ...

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Target rolled out new customer service training for the holiday season as the retail giant works to boost sales and improve shopper experiences during the critical revenue period.

AI can streamline how government serves residents, but automating bad processes only accelerates frustration. Here's why ...

Is your company leveraging design thinking? There are several different approaches to accomplishing a project or delivering a new product. For some organizations, implementing Lean principles and ...

A pub hotel group has come top of the table and beaten the likes of Marriott and Hilton in Which?’s hotel rankings, whereas Britannia has come last for the twelfth consecutive time.

Great leadership doesn’t just happen in boardrooms or business settings—powerful examples of leadership in the "real" world can deepen one's understanding of how to lead.

The world of e-commerce is more competitive than ever because things move so quickly. With the rise of online shopping, ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...