UJET, a leader in AI-powered contact center innovation, today announced the acquisition of Spiral, a conversational analytics ...

Founded in 2018 by former Amazon engineers, Spiral uses AI to automatically detect and categorize issues raised across phone ...

Hybrid customer experience platform unites AI-powered automation, flexibility, and control to elevate every touchpoint while ensuring security and data sovereignty OTTAWA, Ontario--(BUSINESS ...

A customer service specialist is expanding its operations in Seaham following a series of contract wins. ResQ, one of the ...

AI won’t save the day on its own — real wins happen when you build automations that respect how people think, work, learn and ...

Hyundai AutoEver America suffered a data breach affecting 2,000 current and former employees, exposing names, Social Security ...

Organisations now choose South Africa not just because it is affordable, but because it delivers value, says Smartz Solutions ...

Observe.AI has been named a Cool Vendor in the 2025 'Gartner ® Cool Vendors™ in Customer Support and Technology” report ...

Airlines have certain obligations regarding refunds. Make sure you know how to get the best possible compensation.

Seaham based contact centre ResQ has announced it is creating up to 200 new jobs in the town after securing new “major ...

There are growing questions about whether one of Australia’s largest telcos could have done more to ensure customers would be ...

For UK homeowners, the whole process of buying furniture online has become easy and is largely driven by technology. Virtually all the innovations in online fur ...