Hyundai AutoEver America suffered a data breach affecting 2,000 current and former employees, exposing names, Social Security ...

Hybrid customer experience platform unites AI-powered automation, flexibility, and control to elevate every touchpoint while ensuring security and data sovereignty OTTAWA, Ontario--(BUSINESS ...

Airlines have certain obligations regarding refunds. Make sure you know how to get the best possible compensation.

A family in Raleigh, North Carolina recently learned a bitter lesson and lost more than $6,000 after what appeared to be a ...

Oklahoma Turnpike Authority should have an obligation to make a good faith effort to collect past-due tolls before they send Oklahomans to collections.

Most companies fail to deliver the empathy customers want, and that failure is costing them loyalty and growth. A global ...

"Across industries, there's a surge in AI voice agents targeting customer support service lines, driving new forms of fraud ...

Twilio’s 2025 AI Startup Searchlight Awards saw a record-breaking 750+ applicants that chose Twilio as the communication ...

Former Disney, Meta, and HPE executive joins NiCE to head Global Customer Operations, advancing operational excellence and accelerating the company’s AI-first customer experience strategy. HOBOKEN, N.

Trained employees are making small talk intrusive by asking personal questions like “What are you doing the rest of your day?

Fake Geek Squad invoice emails are targeting users with convincing charges and urgent phone numbers to steal personal ...

Voiso, a global provider of AI-powered contact center software, today announced a strategic partnership with Mercatus ...