Julie Burton started a company at age 50, and she quickly learned how to run a business and become an expert at customer service. She operates ModernWell, a co-working space and collaborative ...
Businesses can receive feedback in a number of ways, and social media is a favorite venue for customers to share their experiences: On Facebook, a customer can either recommend or not recommend your ...
Globalization and an ever-increasing competitive market pose a greater need for businesses to create a unique advantage. There is significant motivation for a shift in the way businesses operate from ...
Jamie Shulman and Jamie McDonald co-founded Toronto-based Hubdoc Inc. in 2012. Hubdoc is a platform that consolidates bills, statements and other important documents online all in one place. Users ...
Originally published by Gijs van Wulfen on LinkedIn: The Importance of Understanding Customers Deeply for Innovation Researchers of Strategy& stated in their study The Customer Connection that ...
EMPLOYEE learning and development is important because it contributes to personal effectiveness and performance. Last week, we discussed how team training binds the company together and improves ...
BUSINESSES must continue to keep on making efforts to raise customer satisfaction as this is important for them and the overall health of the Singapore economy, says Neeta Lachmandas, executive ...
When your company publishes a new blog post or social media update, is it typically met with immediate likes, comments and shares – or do you instead hear the sounds of cricket chirps echoing across ...
The rise of the irate customer: Post-pandemic rudeness, and the importance of rediscovering patience
If you find yourself being more impatient than ever before when interacting with people in customer service roles — or if you’ve noticed other people having a shorter fuse and snapping more quickly — ...
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