Many companies are training their employees to “be friendlier.” Now, when I go to pay for my groceries or have bloodwork done ...

In my writings and talks, I often quote Cousin Al. Today is no exception. For those who might be wondering…yes, there really is a Cousin Al! His father and my mother were brother and sister, so he is ...

A column I wrote about surprise inheritances a few months ago resulted in a number of reader letters. Let me share one with you in full, because it tells a person's real experience, spelling out a ...