One of the most important aspects of customer engagement is self-service. Customers are willing to pay more for a positive customer experience, according to 86% of customers. Therefore, along with ...

Erickson, a professor in the Department of Marketing at Ithaca College, attended the European Conference on Knowledge ...

Personal Knowledge Management (PKM) boosts productivity by supplementing memory retention and turning passive knowledge into ...

Knowledge is power in the business world. It is the driving force behind innovation, growth and success. But knowledge is not something that can easily be bought or replaced—it must be carefully ...

There are a bunch of knowledge management tools out there. Each promises to be the ultimate solution. From outlining tools and rich databases to traditional note-taking apps, I have bounced between ...

A knowledge management tool implemented by the Federal Aviation Administration’s organization responsible for inspecting thousands of air facilities worldwide has improved communications and reduced ...

The modern world is interconnected in ways that were unimaginable only a couple of decades ago. There now exists a constant flow of ideas, technologies, services, goods and even people across borders, ...

Knowledge management is often categorized as an IT solution in the form of intranets, wikis, forums, community spaces and other web 2.0 collaboration tools. And while addressing knowledge management ...

“Working software over comprehensive documentation” is the second value stated in the Agile Manifesto. The Manifesto’s signatories were fighting against the business and technical requirements ...

Many corporate legal departments are taking steps to become more strategic in how they deploy resources, such as culling their list of outside counsel and providers, for example. But some fundamental ...