The IT service and support industry is evolving, with IT service management and customer support converging like never before. Today at Service Management World, HDI, the most trusted authority in ...

Many companies are training their employees to “be friendlier.” Now, when I go to pay for my groceries or have bloodwork done ...

Humorous Stories of the Worst Customer Service in America and Interviews With the 10 Best Companies in the World,” with it’s first printing in ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Maria Markovich keeps an eye on her expenses. Rather than use a big-name carrier for internet service, she uses a Brightspeed, a discount provider, for her Hunterdon County home. She no longer has a ...

Gabriel has been playing games since he was a kid. Loves most RPG games, platformers, and innovative indie games, and can talk for hours about how the first Fallout is the greatest game ever. He ...

Hear directly from federal leaders on what it takes to modernize the customer journey—end to end. Federal agencies are taking the next step in their customer experience strategies, and using ...

According to Shawn Layden, a live-service game "isn't really a game." The former PlayStation executive said in an interview that a live-service game is better described as a "repetitive action ...

Games Ex-PlayStation boss says the games industry is "littered" with Fortnite clones and "people trying to do Overwatch with different skins," but keep dreaming if you're just trying to get "big sacks ...

When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...