Microsoft on Friday outlined changes for organizations using Microsoft Teams for phone calls. The company is introducing a new product, called "Teams Phone with Calling Plan." It combines the ...

Microsoft announced at the tail end of last week that it plans to consolidate its cloud-based phone system geared towards small businesses — called Microsoft 365 Business Voice — with its Enterprise ...

This new integration between the two solutions will empower customers with advanced call automation, cognitive services, and AI-driven insights. Anywhere365, a provider of cloud-based contact center ...

AudioCodes' Voca Conversational Interaction Center (Voca CIC) now supports the latest, most reliable platform available to Microsoft Teams CCaaS applications: Teams Phone extensibility. Voca CIC's new ...

Follow the steps below to create a custom caller ID policy, and apply it to the Microsoft Teams admin center. Make sure you are an IT admin who has access to the Microsoft Teams admin center or has a ...

Microsoft is focused on "the future of calling," and has features to help facilitate that vision. When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works.

After a year of back-to-back video meetings, many people are just over them. But video meetings are still essential for work and Microsoft is rolling out a few handy features for Teams that should ...

As Microsoft holds its annual Ignite enterprise user conference in San Francisco, I thought it would be a good time to look ...

Microsoft described various improvements for Microsoft Teams users this week, including perks for users of Teams Phones, Teams Display devices and the Microsoft Surface Hub videoconferencing device.