Octopus Energy has issued a warning to everyone who has a smart meter as it could be affecting their energy bills. The energy firm's CEO Greg Jackson shared the warning in response to a complaint on X ...

A brutal warning has been issued to four million smart meter owners in the UK - over the number of faulty machines skyrocketing to a staggering number. Fears of overcharging on bills has also grown ...

This is an article from our magazine section Caution, customer!, which first appeared in c't 11/2025 on May 15, 2025. Martin B. wanted to use a modern, dynamic electricity tariff for his household. He ...

Boiling the kettle for a cup of tea sent Ford and Ann Jones into a panic when their newly installed smart meter showed it adding £5 to their electricity bill. To make sure their eyes were not ...

My wife and I have had nothing but problems with our smart gas meter. There is an issue with the connection, meaning it is not 'smart' and readings don't get sent automatically to our supplier, ...

A serious warning has been issued to anyone with a smart meter as it emerged people were being sent £1,000 catch-up bills due to faults. Millions of households are missing out on the benefits of their ...

Our consumer champion saves a reader £1,700 after a billing error by their energy provider Q) I HAD a smart meter installed in May last year, but Octopus Energy ...