Since the early twentieth century, competition policy has sought to create level playing fields within the physical marketplace. Recently, antitrust has become a hot button topic on the global stage, ...

Salesforce's telephony partners can now implement external routing directly in Salesforce Omni-Channel. In the Summer 2017 release customers can request to have this feature enabled, and have their ...

Forbes contributors publish independent expert analyses and insights. I write about finance and technology. Radial, which was formed out of eBay Enterprise and Innotrac, a global e-commerce ...

NEW YORK--(BUSINESS WIRE)--Accenture (NYSE:ACN) has launched the Accenture Omni-Channel Testing Platform to help digital enterprises fast track their omni-channel deployments, create a seamless ...

In my day-to-day work I am constantly surprised that no two individuals have the same definition or understanding for key industry trends, so here is my quick guide to three of the most prevalent: ...

The term “omni-channel” has become so pervasive that it may soon be added to the list of phrases found in the corporate game, Buzzword Bingo. While there’s no disputing its importance, I find it odd ...

Omnichannel as a concept, is omni-present: it’s something that the industry has been discussing for years, but, particularly in banking, a true omnichannel experience is still a rare, almost mythical ...

Seamlessly managing business in today’s ever-changing omni-channel environment is a lot like competing in the Super Bowl: It requires a superior level of skill, agility and collaboration to take home ...

Andre Chandra, an Entrepreneurs’ Organization (EO) member in San Francisco, is the founder and CEO of Propelo Media, an omni-channel direct marketing company that helps clients with lead generation, ...

Omni-channel supply chains in the retail industry have evolved rapidly over recent years in response to shifting consumer demands. At the same time, the shift toward circular economies is gaining ...

Shopping habits are rapidly evolving as the penetration of digital technology increasingly blurs the line between virtual and real-world experiences. In fact, today's consumers peruse up to 10 sources ...