COPENHAGEN – September 24, 2014. Milestone Systems, the open platform company in IP video management software (VMS), is announcing updates to the Milestone Customer Dashboard, an online system ...

It’s a given that technology makes purchasing nearly every good and procuring a dizzying array of services fast and easy, with only a few finger clicks on a keyboard or smartphone required. But for ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

With the widespread use of smartphones, tablets and internet-connected sensors in the enterprise, what was until recently seen as 'the workplace of tomorrow' is fast becoming a reality. But despite ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the realm of customer service, a monumental shift is underway. Outdated legacy software ...

I’m on the phone with a startup executive roleplaying as a frustrated customer, and a note along with a speedometer icon appears on my computer screen: Speaking slowly — You are speaking slower than ...

24/7 will integrate its products with Windows Phone, Bing, and Dynamics CRM and the companies will do joint research and development Microsoft has entered into a broad partnership with ...

Telecommunication services providers will increasingly use online platforms to deliver customer service as they fight against rising costs and a more competitive market, according to a new report by ...

Earthlink is one of the country's smaller Internet service providers, serving just over 5 million customers. As such, it needs to differentiate itself—and has decided to do so by providing superior ...

Microsoft announced this morning a new agreement with 24/7 Inc. , a company that designs intuitive customer experiences. As a part of the deal, Microsoft will merge its interactive self-service assets ...