SPOKANE, Wash. (AP) — SPOKANE, Wash. (AP) — Potlatch Corp. (PCH) on Monday reported third-quarter earnings of $25.9 million. On a per-share basis, the Spokane, Washington-based company said it had net ...
There are some things you might say or do that are guaranteed to annoy your barista. Consider this a how-to guide for not ...
Have you ever heard a person mention car leasing and nodded his or her head without knowing what they were talking about? Or ...
Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales experiences — but staffing remains a vital need. For years, many providers of ...
Jamaicans love to complain about rude cashiers, indifferent clerks, and slow service, but the real problem runs much deeper. Poor customer service is not caused by lazy workers, it’s the product of ...
Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...
GM Authority is taking a closer look at pricing for the 2026 GMC Savana, including all of the options and packages on offer ...
Booking.com has replaced its customer service staff with artificial intelligence (AI), meaning scam victims are now forced to report fraud experiences to a chatbot. Last year, the hotel booking site ...
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A Barclays customer says the bank sent them on a "wild goose chase" trying to close their sick mum’s account. The mother, who has dementia, is from mainland Europe and moved to the UK years ago with ...
Samsung is teaming up with iFit to bring expert-led workouts and real-time adaptive training to your gym equipment. Vanessa is a lead writer at CNET, reviewing and writing about the latest ...