PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Nearly all consumers say they were dissatisfied with their experiences as customers in 2021, according to the 2022 Global Consumer Trends report from Qualtrics ...

One in three Australian consumers are not loyal to any business and a further 40% are turning away in droves, with poor customer service the key driver, according to new research. Research published ...

Poor customer service kills sales, according to the results of a new survey of 10,000 people worldwide, conducted by American Express. In all, 57 per cent of the 1,001 Canadians who responded to the ...

MONTREAL and SAN FRANCISCO, March 10, 2022 (GLOBE NEWSWIRE) — Coveo Solutions Inc, (TSX:CVO), a leader in AI-powered relevance platforms that transform search, recommendations, and personalization ...

More than half of Canadian business owners that have switched banks have done so due to poor customer service, according to a report by the Canadian Federation of Independent Business released March ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at +50. This is similar to six months prior and makes broadband the second worst ...

One of the most important aspects of doing business for almost any company is customer service. A bad reputation can undermine customer confidence, and in some cases doom a business. Though nearly ...

When Leif Vernest's landline phone goes down, his family and the quaint farm animal rescue he runs in Nova Scotia's Annapolis Valley are mostly cut off. Most recently, he spent four weeks without a ...

When it comes to companies we dread dealing with, we all know who they are. Let's put it this way, would you rather go to the Apple Genius Bar to fix something with your iPhone or to the Bank of ...