Waymo online course covers extrication, vehicle shutdowns and safe interaction with autonomous cars during emergencies ...

Instead of responding only when something breaks, AI allows the industry to anticipate homeowner needs. This can reduce costs ...

The UK's National Cyber Security Center (NCSC) announced the testing phase of a new service called Proactive Notifications, designed to inform organizations in the country of vulnerabilities present ...

TOLEDO, Ohio — The city of Toledo is taking a proactive approach to protect its youngest residents from potential lead exposure in drinking water through a new initiative called “Strong Starts Begin ...

It’s always best to be two steps ahead, especially when it comes to customer service. Anticipating customer needs before issues arise helps you build customer loyalty and prevent problems that can ...

A proactive approach to safety helps organizations prevent injuries, avoid costly OSHA violations and foster a strong safety culture built on accountability and communication. Safety is the most ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

In a recent article, "Exploring the effectiveness of virtual reality-based training for sustainable health and occupational safety in Industry 4.0", the authors focus on how VR-based training can ...

Today’s travelers expect fast, responsive support when disruptions arise. In this talk, Anna Kofoed, chief officer for travel at Allianz Partners, explained why proactive, seamless travel protection ...

Employee experience directly affects customer satisfaction. According to RingCentral research, 89% of business leaders say broken workflow and low employee job satisfaction directly impact customer ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...