Do you use a remote support app to help diagnose problems with relatives' phones? Survey shows just how popular this is.

At some point, calling your tech-savvy friends and relatives for help gets old. Or rather, they stop answering the phone, and you’re left on your own to figure out why your Wi-Fi doesn’t work.

If you’re a small business looking for computer technical support, your first thought is probably to find a company that offers on-site service. Think twice, though. If a technician has to come out, ...

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

If you’re like most people, you probably have occasional problems with your PC, Mac or other devices. And while some people have the technical skills to solve these problems themselves, most people ...

Not everyone is a computer whiz it always easy to get your computer repaired. It often involves driving somewhere, shipping your desktop or laptop off to some factory, or paying hundreds of dollars to ...

When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

Having an unknown individual take over your computer and make changes to your system is traditionally the preserve of hackers. But no more — Dell is launching a service for its customers that will do ...

Are you technically inclined and technically savvy? Do you enjoy troubleshooting? Can you explain technical issues in ...

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Gone are the days when daunted PC owners had no choice but to call a help desk and walk through the support process by phone. New direct-to-consumer services are letting technicians access and fix PCs ...