Sierra, a 21-month-old, San Francisco-based startup that builds customer service AI agents for enterprises, announced on ...

Salesforce launches Agentforce Observability to give enterprises real-time visibility into AI agent behavior, solving trust ...

In a repeat of similar attacks in the summer, hackers affiliated with ShinyHunters used a third-party application to steal ...

Down 75% from all-time highs, Docebo is a TSX tech stock that offers significant upside potential to shareholders in November ...

Another business that sees CRM as a crucial link between it and its customers is Honeylove in Los Angeles. While the women’s ...

Enterprises want AI-driven productivity, but rapid agent deployment introduces new risks. Dev Rishi, general manager of AI at ...

A breach involving a Salesforce product may have allowed the hacking gang Scattered LAPSUS$ Hunters to steal data from nearly 300 organizations.

The Healthcare Customer Relationship Management (CRM) market is primarily driven by the rising need for enhanced patient engagement, digital ...

Despite pivotal announcements at Ignite, implementing agentic AI at scale will demand deep enterprise restructuring, analysts say.

As Salesforce (CRM) leans into AI-powered products and tighter operational discipline, investors are taking a fresh look at ...

ServiceNow deepens its Microsoft integrations, extending AI governance and workflow reach across Copilot, Foundry, GitHub, ...

As job cuts spread gloom through the Seattle-area tech scene, one of Microsoft Corp.’s top executives is warning that state ...