Dealership service departments are seeing business dip past levels not seen since 2018, as customers seek out independent ...

Service-to-sales phone calls are a crucial touch point in any dealership's customer engagement strategy, says Kurt Philippsen, dealer relations manager at automotiveMastermind. To avoid falling into ...

Nobody likes taking their car in for service, but Porsche and Subaru owners dislike it the least. Those brands earned the top spots in the premium and mass-market segments, respectively, in the 2025 J ...

To survive in today’s competitive market, dealers are dusting off 1990s tactics and attempting to build a more long-standing relationship with their customers.

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Want to share your experience with this dealership? Very happy with Osseo Ford-my husband had looked ...

Americans can be savvy consumers, but they are not, traditionally, hagglers. Supermarket prices are nonnegotiable. You don't bargain with the cashier at Target or Walmart about the price of a ...