The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Dealership service departments are seeing business dip past levels not seen since 2018, as customers seek out independent ...

For the past three decades, I have been a fierce advocate for mortgage servicing innovation that supports the industry’s forward momentum while increasing operational efficiency and exceeding customer ...

In the ever-evolving world of mortgage servicing, delivering an exceptional customer experience at every stage of the customer’s journey is a crucial differentiator. Having spent my career focused on ...

Providing great customer service extends far beyond answering the phone, dressing professionally, and simple pleasantries. “It's really all about the spirit of serving your customer every step of the ...

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

But the good news is that these increases are often negotiable, as long as you talk to the right person. Take it from a ...

Customer satisfaction with the dealership service experience has been declining for years, according to surveys, while customer happiness with independent repair shops has remained level. The main ...

There is nothing on the current technological landscape more outdated or frustrating than dealing with customer service robots. Okay, I take that back. I mean, Facebook refuses to stop enabling the ...