When technology supports people rather than replacing them, the store becomes a community space that is part shopping, part ...

You can't personalize experiences when customer data resides in six different systems that don't communicate with each other.

Forbes contributors publish independent expert analyses and insights. The author of many tech books, Michael Ashley covers AI and Big Data.

At their core, brick-and-mortar stores should be the physical manifestation of a brand — a distillation of its promise and the experience it aims to create for shoppers and associates alike. Now, as ...

You probably don’t need us to tell you that growing a retail business depends on having the right software tools for handling payments and financials. What might not be so obvious is how costly it can ...