Covid-19 fundamentally changed not only how we work, but also how we measure business performance. Today’s cautious business owners are operating with a “slow and steady” mindset rather than “fast and ...

Life is a series of progressions. Take the transition from student to professional, for example. In school, our objective is to learn the fundamentals of a subject. When we start our careers, we aim ...

Imagine you're in a departmental meeting, and a person from your customer success department is speaking about "NRR," "NPR," "CHS," "churn" — and you stopped listening five minutes ago after ...

How should a leader evaluate whether the model they adopted is optimal for their company’s needs — or whether those needs require refinement? From my experience helping 21 organizations transition to ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer success teams across software companies monitor key metrics religiously—reviewing ...

In the early days of the internet, web designers were regarded as digital magicians, conjuring up products that amazed and delighted users. The truth, however, is that every part of this process is ...

I am constantly hunting for metrics examples, and I am intrigued by the variety of ways experienced organizations present data. One vital measure of good data is its ability to inform and drive action ...

Understanding how to measure a project's success allows you to make more informed decisions and establish strategic, measurable business goals. Most project management metrics fall into one of four ...

With 74% of U.S. companies transitioning to a permanent hybrid work model, leaders are turning their attention to measuring the success of their hybrid work model. That’s because there’s a single ...

Colleges are judged on traditional measurements of student success, like graduation and retention rates. These metrics can influence their funding levels, which is especially important given the ...

Google’s Matt Cutts takes a break from personal holiday festivities to “come to Yahoo’s defense about something,” in his post today, “Page view metrics? Bah humbug!" Is Cutts spreading some search ...