Voiso, a global provider of AI-powered contact center software, today announced a strategic partnership with Mercatus ...

Major data breach at Conduent exposes personal information of 10+ million people. Government contractor hit by cyberattack ...

Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...

Agencies can apply artificial intelligence more strategically by unifying Contact Center as a Service solutions and customer ...

At a community center in Santa Monica, a group of seniors is getting hands-on with artificial intelligence – not on a laptop ...

Someone invariably asks me, “so what are you doing the rest of your day?” I find that to be very intrusive from someone I don ...

T-mobile has a new service that allows users with satellite compatibility to text 911 in an emergency. It is free even if you ...