Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

The review conducted by the Office of the Inspector General examined the SSA’s national 800-number telephone system and concluded that overall service improved during fiscal year 2025. According the ...

The Social Security Administration's claims that its customer service has shown significant improvement are accurate, a government oversight group reported Monday, but critics argue the report's ...

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...

It is time to roll out the red carpet in recognition of those that worked hard to keep customers at arm’s length ...

Nearly 3,000 units of STIHL Limited‘s backpack blowers have been recalled in Canada for a fan wheel molding defect that could ...

You call customer service to help solve an issue. Then an annoying AI bot wastes your time and leads you in circles. Next ...

If the leaders of telecommunications companies don’t prioritize innovation in 2026, they risk losing market share.

When an actual human being answered an airline customer-service hotline after a single ring, I probably should have known I ...

National Highway Traffic Safety Administration lists recalls Dec. 22 including Acura, BMW, Ford, GMC, Kia, Ram and Volkswagen ...

Scammers are telling people their fights are delayed or canceled. Here’s what to look for and how to protect yourself.

Reliability & flawless execution are the keys to growth. Here's to master small operational touch points while elevating customer experience.