Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

The review conducted by the Office of the Inspector General examined the SSA’s national 800-number telephone system and concluded that overall service improved during fiscal year 2025. According the ...

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...

Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

It is time to roll out the red carpet in recognition of those that worked hard to keep customers at arm’s length ...

For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.

Scammers are impersonating airline customer service representatives and targeting loyalty program points as part of an ...

Learn how to get a free business phone number, compare providers, understand limitations, and decide when to upgrade to a ...

A customer sued Verizon after it refused to unlock his iPhone. The court ruled in his favor, forcing Verizon to refund the ...