Salesforce’s Sunya Norman tells Newsweek how the company is leveraging its decades-long AI experience to solve today's ...

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Your reservation history builds a dining profile that can influence seating and service. Learn what restaurants see and how ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. For decades, ...

To be fair, our obsession with frictionless experiences stems from a legitimate fear: In a world of infinite choice, a single ...

Google’s AI strategist and a Harvard professor share how AI is transforming business and what leaders need to do next.

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

The end of 2024 saw Microsoft Teams surpass 320 million global users, with more than one million organisations actively using ...

A new survey from Forrester suggests that many B2C CMOs are planning to make the customer experience (CX) their top priority ...