Asking Eric: Bakery charges customer for their own mistake, but is this fair?

Response from reader to previous question: more advice for 'Painted Over.' After receiving the wrong cookie order, a customer ...
CNA

Australia's TPG Telecom links customer's death to outdated Samsung phone

Australia's TPG Telecom on Tuesday said a customer died after their Samsung mobile phone running out-of-date software failed ...

StubHub misled me about my $331 concert ticket refund. What should I do?

The absurdity of your situation might make a good punchline in a Nikki Glaser joke. I can only imagine what she might have to ...

Customer Loyalty In A Subscription-Fatigued World

A decade ago, keeping customers meant locking them in. In 2025, it means giving them every reason to want to stay.

I scammed my internet provider to try to lower my bill

"Across industries, there's a surge in AI voice agents targeting customer support service lines, driving new forms of fraud ...

Rogers clients complain of customer service nightmare, spending hours on hold to resolve simple issues

Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

CallRevu Debuts “The Doug Horner Show,” A New Series Elevating Conversations on Customer Experience, Social Media, and Responsible AI in Automotive Retail

NEW YORK, Nov. 17, 2025 (GLOBE NEWSWIRE) -- CallRevu, the industry leader in automotive communication intelligence, announces the launch of The Doug Horner Show, an original series spotlighting timely ...