A good job is one that pays a decent wage and provides fair treatment, some degree of autonomy and advancement opportunities.

Trust is now one of the strongest signals users look for when they land on a website. Before they read your content or ...

Customer service training has employees asking increasingly personal questions, leaving many wondering how to maintain ...

Dear Boundaries: Something general and meaningless can help divert small talk such as this. “Oh, not sure” or “enjoying it, I ...

Jamaicans love to complain about rude cashiers, indifferent clerks, and slow service, but the real problem runs much deeper. Poor customer service is not caused by lazy workers, it’s the product of ...

I recently received an email from an employee wanting to discuss her future with the company and opportunities for ...

However, one customer shares his own approach when it comes to tipping servers at restaurants, which has some people agreeing with him and others raising their eyebrows.  The customer claimed that he ...

Looking for the best drain clearing service? Find out how to hire efficiently and protect your home's plumbing system now!

If you find you’re wrongly charged sales tax and the business isn’t playing ball, you can file Form A-3730 with the state Division of Taxation to ask for a refund. The wrongly collected money goes ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

IT and customer service company Provalus is revitalizing rural communities by bringing hundreds of technology jobs and ...

The owner said the response to the announcement has been overwhelming, noting that the store has sold over 3,700 pieces in ...