But the good news is that these increases are often negotiable, as long as you talk to the right person. Take it from a ...

Whether you want affordable rates or premium service, see our editor top picks for the best car insurance companies that ...

Shopping for groceries should be quick and easy, but your mileage may vary if you need help from employees, especially in ...

The final way policies like 10-4 can backfire is by making employees feel murderous. There are reams of research to show that autonomy is correlated with job satisfaction. Giving people precise ...

The owner said the response to the announcement has been overwhelming, noting that the store has sold over 3,700 pieces in ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

Jamaicans love to complain about rude cashiers, indifferent clerks, and slow service, but the real problem runs much deeper. Poor customer service is not caused by lazy workers, it’s the product of ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps. Related Articles Asking Eric: Should I try to be friends with my ex-wife? I think she’s ...