Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

When training employees, remember that good customer service is not just about resolving problems. It's ensuring that every interaction with customers gives the message that you are ready, willing, ...

For 21 years, Sophie Smith has had a cellphone plan with Rogers Communications Inc., the largest carrier in Canada. The relationship wasn’t always perfect, but it was good enough to keep her from ...

That’s a phrase you don’t want to hear about a project you have done or a dinner for which you just shelled out hundreds of bucks. It screams mediocrity. In some ways, it is worse than “it stunk,” as ...

What is good customer service? According to the website study.com, customer service “is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality ...

Good customer service. One of the most important undervalued things on earth, as far as I'm concerned. Good customer service can make your day. Bad customer service can ruin it. There's a lot of talk ...

Before continuing my series about Windows authentication, I wanted to take a few minutes to review something that is very dear to my heart: “Good customer service and corporate stewardship” Now, you ...