North America workforce management market is expected to grow by 7.43% annually in the forecast period and reach $2,860.0 million by 2026 owing to rising demand for workforce analytics, aims of ...

Effectively handling a team of employees could potentially feel like directing a symphony; you will want all and everyone ...

Companies embrace software innovations like AI to take quicker actions based on real-time insights about skills, while self-service decreases costs, new research says Enterprises are transforming ...

CAMPBELL, Calif., November 04, 2025--8x8, Inc. (NASDAQ: EGHT) announces that 8x8 Workforce Management is now a standard ...

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Legion, the pioneer in AI-powered workforce management, today announced the launch of four new modules in the Legion WFM platform: Legion Labor Budgeting, Legion ...

Workforce management (WFM) sounds more inclusive than it actually is. In the call center environment, WFM encompasses four key processes: forecasting the volume of customer contacts, using the ...

Workforce management (WFM) solutions are essential in good times and even more indispensable when the economy is challenged and budgets are tight. These applications have always been one of the ...

HOBOKEN, N.J.--(BUSINESS WIRE)--The massive increase in digital channel adoption has added significant complexity to workforce management forecasting and scheduling. To help organizations address this ...

Calabrio, the workforce and conversation intelligence company, is releasing its Workforce Intelligence, offering AI-powered workforce management (WFM) that humanizes the customer experience. According ...

WorkJam, the world's leading digital workplace solution, today announced its FastTrack Program - a free, 60-day pilot program for qualifying UKG Pro Workforce Management (WFM) customers that rapidly ...

“For decades, contact center and workforce management software have been essential but separate components of a well-designed customer service operation,” said Sheila McGee-Smith, President and ...

It’s an uphill battle – figuring out what field resources you have available, what projects to put them on and how they will get there on time. Many construction contractors have an inefficient ...