When a large purchase is made with a stolen credit card, a store owner faces a nightmarish avalanche of unfortunate ...

A former professional motorcycle racer, Tom transitioned into the jewelry business in 1980 after an injury ended his racing ...

It's possible to avoid this and even reduce the risk of the dreaded burst frozen pipe that can destroy inventory, walls and fixtures by being proactive.

True professionalism is making every client feel like a millionaire — like they’re the most important person who’s walked through the door all day. It begins the moment they enter and ends the moment ...

Social media has been implicated in the rise of violent jewelry stores heists. But there may be lessons to be learned from the channels as well.

Bibb was a vision in gold, from her bobbed blonde hair to her yellow gold earrings and shimmering sleeveless Michael Kors ...

You might have clients who’ve lost someone this year and dread spending their first holiday season without them, or who just ...

An ex-employee has opened up shop, what to do with shy salespeople, and more questions from Ask INSTORE.

17 You’ve got the cash in hand, but often the real benefit of gift cards is that they get people (possibly new faces) back in ...

It’s the second week of the month, and in he comes with a sparkle in his eye, a sketch on a napkin, and no idea that custom jewelry takes more than a week. Custom jewelry is aspirational, and that’s a ...

If you want jewelry to mean something to the next generation of customers, you have to speak their language in everything you ...

Make sure you take some time on the mountaintop to consider how you could become the sort of business that would be strong ...