The Trump administration has touted some service delivery projects and launched a design initiative, but it has also fired ...

Taking care of the customer is not a new idea. Most businesses take great pains to meet the needs of their customers in the hope they will remain active and may help attract new customers through ...

Business customer satisfaction with U.S. electric utilities is under pressure as commercial electricity prices and outage ...

Citizen satisfaction with U.S. federal government services improves 1.0% to reach a 19-year high score of 70.4 (on a scale of 0 to 100), according to the American Customer Satisfaction Index (ACSI (R) ...

With the IT spending slump showing no undisputed signs of recovery, solution providers have been wracking their brains trying to strengthen their relationships with existing clients. Why? According to ...

In addition to the government shutdown, economic data blackouts, and volatile tariff rate changes, there is another, yet mostly unnoticed, threat to the very functioning of U.S. economy: high profits, ...

The public hasn’t been this satisfied with federal government services since the pre-pandemic era, according to the 2023 American Customer Satisfaction Index Federal Government Report. The ACSI report ...

Customer satisfaction in the United States remains at an all-time high following the first quarter of the year. According to the American Customer Satisfaction Index (ACSI), customer satisfaction at ...

Are you exploring all of the ways to apply customer satisfaction results to unlock business insights? If you’re like most companies with a customer satisfaction score averaging between 7 and 8, you ...

The year 2025 has been interesting for restaurant chains, and these ones have not had a great year. These chains have the ...

The American dining landscape has witnessed a dramatic shift in recent years, with beloved chain restaurants facing ...

Asking casual visitors and customers to share feedback is a great way to keep your satisfaction rating high. People know what they want and are normally more than happy to share their thoughts if ...