The Trump administration has touted some service delivery projects and launched a design initiative, but it has also fired ...

Mortgage lenders are doing a good job, says the J.D. Power 2025 U.S. Mortgage Origination Satisfaction Study.

Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what ...

The average length of the longest power outage has increased in all regions since 2022, according to JD Power.

Satisfaction climbs even as assisted living and memory care costs rise about 10% and independent living rents rise 7%–9% year ...

Many enterprises launch AI pilots without a defined success architecture, resulting in anecdotal wins instead of quantifiable ...

Southland Registrations Ltd., a trusted provider of registry services in Calgary for more than 30 years, has been honoured ...

Citizen satisfaction with U.S. federal government services improves 1.0% to reach a 19-year high score of 70.4 (on a scale of 0 to 100), according to the American Customer Satisfaction Index (ACSI (R) ...

The Human Experience combines customer and employee experiences into a new framework for delivering satisfaction at scale.

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The year 2025 has been interesting for restaurant chains, and these ones have not had a great year. These chains have the ...

Axios Visuals People living in San Antonio, San Diego and Raleigh, North Carolina, have particularly high satisfaction rates with their city, a new survey finds. Why it matters: "Satisfaction" is ...