Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced the winners of the 2025 New Era of CX Awards ...

This Black-woman-owned wine brand is expanding its reach while delivering a more personalized customer experience.

The agentic AI answers questions while understanding intent, connecting context and solving problems end-to-end, effectively ...

Fierce Hairdressing, based in Wombourne, has been crowned Best Salon, Best Customer Experience, Bridal Stylist of the Year – ...

Berkshire Hathaway topped the list, followed by Amazon, Royal Caribbean, Morgan Stanley and Delta Airlines. NVIDIA (last year’s No. 1), Southwest Airlines, Apple, JPMorgan Chase and Publix Super ...

Swiftway Services, a leading residential moving company that offers a full range of relocation services for individuals and families, is happy to announce that it has been named the ‘Best in Mover ...

Trends report, revealing that Contextual Intelligence* - the ability to combine AI, data, and human understanding in real ...

The prestigious 2025 International Customer Relations Excellence (CRE) Awards, presented by The Asia Pacific Customer Service Consortium, have honoured Trip.com with wins in the categories of Contact ...

Solar4Good, which is a leading UK-based solar installation company, has one of the highest customer review ratings around and ...

Lightning Fibre, the full fibre broadband network operator and Internet Service Provider (ISP), has secured a remarkable ...

Richard Dinh, vice-president and head of iPhone product design opens up about the aluminium used in the latest iPhone, ...

As companies across sectors race to stimulate consumer loyalty and provide differentiation, customer communications and digital experiences are under-appreciated levers in unlocking customer ...